Shipping policy

Last Updated: [11-15-25]

At Tristiq, we work to ensure your order arrives safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

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1. Order Processing

• Orders are processed within 1–3 business days (Monday–Friday).

• Processing times may be extended during high-volume periods, such as new drops, holidays, or restocks.

• You will receive a confirmation email once your order has been placed and another when it has shipped.

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2. Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your location and carrier availability.

Typical delivery windows:

• Domestic (U.S.): 3–7 business days after processing

• International: 7–21 business days, depending on region and customs

Note: Delivery times are estimates and not guaranteed.

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3. Tracking Your Order

Once your order ships:

• You will receive an email with tracking information.

• Tracking updates may take 24–48 hours to appear.

• If your tracking shows no movement for several days, this is common during carrier transit delays.

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4. Shipping Delays & Issues

Tristiq is not responsible for delays caused by:

• Carriers

• Weather conditions

• Incorrect or incomplete addresses

• Customs processing (for international orders)

Once a package is in the carrier’s possession, delivery is outside of our control.

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5. Lost, Stolen, or Damaged Packages

Lost or Stolen Packages:

If your tracking shows “delivered” but you have not received your package:

• Please check with neighbors or household members.

• Contact the shipping carrier directly to open a claim.

Tristiq is not responsible for lost or stolen packages once marked as delivered.

Damaged Packages:

If your order arrives damaged, contact us within 72 hours with:

• Your order number

• Photos of the packaging and damaged item

We will assist with a replacement or resolution.

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6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned to us due to an incorrect or undeliverable address:

• You will be contacted to update the address.

• Additional shipping fees may apply.

Tristiq is not responsible for delivery issues caused by incorrect addresses.

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7. International Shipping Policies

For international customers:

• Customs fees, import taxes, and duties are not included in our prices.

• These fees vary by country and are the customer’s responsibility.

• Customs processing may cause delays outside of estimated delivery times.

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8. Pre-Orders & Limited Drops

Certain items may be offered as pre-orders or limited drops. Processing and shipping times for these items will be clearly stated on the product page.

Pre-order dates are estimates and may shift depending on production schedules.

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9. Contact Us

For shipping questions, reach out to:

Email: [support@tristiq.com]

Instagram DM: @ttristiq

Response Time: 24–48 hours